Shipping Policy

1. Shipping Options & Costs

We offer the following shipping options for orders within the United States:

• 6-Bottle Package: FREE standard shipping
• 3-Bottle Package: $9.99 standard shipping
• 2-Bottle Package: $9.99 standard shipping

All orders are shipped via reliable carriers (USPS, UPS or FedEx, depending on your location and package size).

2. Processing Time

Orders are typically processed within 1–2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation with tracking information once your order has shipped.

3. Delivery Times

Standard delivery times after the order has shipped:

• United States: 5–7 business days
• Canada: 10–15 business days (international shipping fees apply)
• United Kingdom & Europe: 12–18 business days (international shipping fees apply)
• Australia & New Zealand: 14–21 business days (international shipping fees apply)
• Rest of the World: 15–25 business days (international shipping fees apply)

Please note: International shipping times can vary due to customs processing in your country.

4. International Shipping

We do ship internationally, but additional shipping fees apply for orders outside the United States. International shipping fees are calculated at checkout based on your location and order size. Customers are responsible for any customs duties, taxes or import fees that may apply in their country.

5. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress through the carrier's website. If you haven't received your tracking information within 3 business days of ordering, please contact our support team.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error after placing your order, contact us immediately at contact@femipro-product.com — if the order has not yet shipped, we can update the address.

If an order is returned to us due to an incorrect address, we will contact you for a corrected address. Re-shipping fees may apply.

7. Lost, Stolen or Undelivered Packages

If your tracking shows the package as delivered but you have not received it:

1. Check with neighbors and household members
2. Contact your local post office with the tracking number
3. Wait an additional 1–2 business days (packages are sometimes marked as delivered before they actually arrive)
4. If still missing after these steps, contact our support team within 14 days of the delivery date so we can investigate

We will work with the carrier to locate the package and arrange a replacement if necessary.

8. Damaged Packages

If you receive a damaged package, please:

• Take photos of the damage before opening (if possible)
• Take photos of any damaged contents
• Contact us within 7 days of delivery at contact@femipro-product.com with your order number and photos

We will arrange a replacement at no cost to you.

9. APO/FPO & PO Box Addresses

We ship to APO/FPO/DPO military addresses and PO Boxes within the United States. Delivery times for military addresses may be longer than standard timeframes due to military mail handling procedures.

10. Order Modifications

If you need to modify your order (add bottles, change address, etc.), please contact us as soon as possible at contact@femipro-product.com. Once an order has been processed and shipped, we cannot make modifications.

11. Shipping Restrictions

Currently, we do not ship to the following locations:

• Countries under US trade sanctions
• Locations with shipping restrictions on dietary supplements

If you place an order from a restricted location, we will contact you and refund your purchase.

12. Discreet Packaging

All Femipro orders ship in discreet packaging with no visible product information on the exterior. Your privacy is important to us.